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COVID-19

YXXG Brands have reached the $50,000 goal and donated to Direct Relief.

To our community:

Times may be tough, but so are we. We recognize that we are stronger as a team, so YXXG is teaming up with our parent company SKETCHERZPLACE to provide help and support to those in our community.

Protection has always been our top priority, and now, we are putting our best effort towards creating a safe environment for everyone, including you. Here is how we’re stepping up.

How we're protecting

home

Working from home

We’re still here for you, not from our offices but from our homes. We’re staying safe due to California’s stay-at-home mandate. We are still here to answer any questions you may have so don’t hesitate to reach out.

shipping

Safe and clean shipping

At our warehouse in California, we’re taking extra precautions such as providing masks and gloves daily, and providing hand sanitizing stations at a safe distance. This ensures the safety of you and our team, while all packages are safely shipped within minimal processing time.

return

Worry-free returns

No need to fret because we got you. From March 1, 2020 to July 31, 2020, all orders will be eligible for 60-day returns. We want to give you a smooth shopping experience, with zero hassle.

Cyrill | DirectRelief

100% Proceeds for COVID-19 Relief

We’re partnering with Direct Relief to aid healthcare workers with medical resources globally. Join us in bringing relief to brave workers fighting on the front lines. Let’s make a difference together.

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Giving with purpose

You are a part of this movement. Each purchase made will go towards providing materials and supplies to those leading the battle against COVID-19. All proceeds of each item ordered through Spigen Branded Webstores from April 9th to the 30th will go directly towards purchasing and distributing equipment to medical personnel, primarily in hospitals and urgent care centers.

Join Direct Relief

Healthcare workers are on the front lines, often with minimal protective gear to keep themselves safe. Our partnership allows us to directly help our healthcare heroes as they work tirelessly to protect us. We’ve set a goal to reach $50,000 in donations to support relief efforts for COVID-19. So join us and together we will make a difference.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at yxxgstores@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at yxxgstores@gmail.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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